GUIDE

Sign up age limit is older than 23 years old and more than three years after obtaining license(more than three years after obtaining MT license as to MT.

No. 23 years old or more are Terms of Use.

No. In order to drive a car in Japan, an international driver’s license issued based on the Geneva Convention (September 19, 1949 Convention on Road Traffic) is required.(Some countries require a translation)
Before entering Japan, you must obtain it in your own country, so please check the necessary documents yourself. [Click here]

When renting a car, please make your reservation online.

We accept the reservation by the name of the borrowers.
A reservation applicant, borrower, a credit card holder must be the same person.
The contractor must come to the store when departing and returning the vehicle.

A sign-in is indispensable to the reservation of the rent-a-car.
The input of an international driver’s license, the passport credit card is necessary.

Please contact the reservation store by e-mail to cancel your reservation.
There may be a cancellation fee depending on the date of cancellation notification.

Please contact the store where you made the reservation by e-mail.
Depending on the content may not be accepted.
Changing the date and time may incur cancellation fees in some case.

We will ask you for fee in case of cancellation.
If we haven’t got contact an hour over estimated time, we will take it for cancellation

By the fate of laws and ordinances, I cannot rent a car with vehicle driver or introduction, the mediation.

If the car which you want to get into is fixed, you should make a reservation.
The reservation of the WEB site is necessary even if you decide the car when you come to the shop.

You can make a reservation for two months before.

Please contact the store of automatic reply email mention that has been sent when you made a reservation.
Or, please send a message from the inquiry page.
We may not accept it depending on the contents of the change.

Because we stop other reservations from the time when I had a reservation, there cannot be the thing that a rate becomes cheaper.
When it is past one hour with there not being communication, we might cancel your reservation so please be careful.

Mails could be sorted into junk mailfolder due to filtering system,(in case you use free mail like hotmail or yahoo ) Please check your”junk mail folder”or”deleted mail folder” since it is set up to sort automatic reply mails into spam.

No. As OMOSHIRO RENT-A-CAR Osaka Chuo does not have staff permanently on-site,
we require reservations to be made by the day before.
Thank you for your understanding.

Please pay again from the card which you used to settle on website.

No. On our web site, please pay by credit card.

VISA・MasterCard・JCB・AMERICAN EXPRESS・Diners Club International.
The use of five kinds of credit card is possible.
*Please never use a debit card and the prepaid card settled immediately.

There are no distance restrictions.

There is the rent-a-car with distance restrictions, too.

No. A rate cannot be changed by a season.

Total rate is calculated as follows (tax included)
Basic rate + Collision damage waiver (CDW) ＋ option

[Calculation example]

The policy varies depending on the store.
Please contact the store you plan to use directly.

No. Please return it in the place same as a departure shop.

Yes. Please reserve a GPS navigation system when you reserve a car.
Some rent-a-cars are equipped for free.

The ETC apparatus putting on all cars is available for free.

Only available at Bancho shop. (Please fit up yourself.)

Yes, all vehicles are equipped with one.

I am sorry, but we do not offer them for rent.

No. An airport and a hotel, the delivery to the another store do not make it. (Only available at Bancho shop. Please contact Bancho shop for details.)

No. Please rent/return a car within business hours.

A Japanese translated sentence (for the one necessary), the international driver’s license, driver’s license of your own country, a passport is necessary.
Please take the credit card which you used at the time of a reservation just to make sure.

It is possible to return a car early from a plan.
However we cannot refund it, so please make sure that.

Please contact the shop you return earlier if you decide to rent the car longer.
Please note that you may not be able to extend the rental time.

Please just return the car.
When you cannot return filling up a tank, we will charge extra if we need to do it.
The payment will be made with your credit card which you used at making reservation.

1. Move a car in the safe place.　2. Relief of the injured person　3. Report it to the police　4. Report it to the departure shop / insurance company
　※Please report even a small accident to the police by all means.

We will guarantee insurance in the case of accidents as below.

* Excess damage will be your responsibility.
* Accidents which fit in disclaimer of insurance will not be provided.
* Please report for police and be sure to get certificate of the accidents.

CDW waives your responsibility for paying deductibles regarding any property damage and/or vehicle damage in the event of an accident.
If more than one accident occurs during the rental period, the CDW will apply only to the first accident.

We accept NOC regardless of the level of damage/mean time to repair if car damage occurred during the rental period.

* You must pay for NOC even if you are in a collision damage waiver.
* We charge wrecker fee in actual expense if needed.

Insurance and compensation coverage will not apply in cases such as failure to follow prescribed procedures (such as notifying the police and our company from the accident scene), making false reports, violating traffic laws or the rental agreement, or negligence regarding the use or management of the vehicle.
We ask for your cooperation in driving safely.